About Us

We started The Ability Company because we believe accessibility should be the default—not the exception. Whether we’re designing digital tools, hosting events, consulting with organizations, or shaping inclusive awareness, our mission is to make the world easier to navigate for everyone.

We’re based in Ontario, Canada, and we take that seriously. We do our best to follow the Accessibility for Ontarians with Disabilities Act (AODA), WCAG 2.1 AA standards, and most importantly, we listen to real people with lived experience. Because accessibility isn’t just about compliance—it’s about care.

What Accessibility Means to Us

Accessibility means creating spaces, services, and experiences that work for people of all abilities. That includes:

• Websites and apps that work with screen readers, voice control, and keyboard navigation.

• Physical spaces that are barrier-free, with clear signage and accessible washrooms.

• Events that offer ASL interpretation, captioning, and sensory-friendly options.

• Communications that are clear, respectful, and available in multiple formats.

We don’t wait until the end to “check for accessibility”—we build it in from the start.

How We Work

Inside our company, accessibility is part of our culture:

• Our hiring process is inclusive and barrier-free.

• Accommodations are offered proactively and confidentially.

• Our team receives training on disability inclusion and accessible practices.

• Internal tools and workflows are designed to support different needs.

We also make sure our support channels are accessible—whether you reach out by email, phone, chat, or text.

Service Animals

Service animals are always welcome in any space we operate. No paperwork. No hassle. Just respect.

Feedback Matters

We’re always learning, and we want to hear from you. If you’ve got feedback—good, bad, or in-between—please reach out:

• Email: connect@theabilitycompany.com

• Online feedback form.

• Employees can also share feedback anonymously through our internal portal.

• We review everything, act on what needs fixing, and share updates on what’s changed. Accessibility is a journey, and we’re committed to moving forward.

Advocacy & Collaboration

We don’t just build inclusive experiences—we advocate for a more inclusive world. That means working with disability organizations, community leaders, and policy makers to raise the bar for accessibility across all industries.

At The Ability Company, we believe privacy is a right, not a privilege. Whether you're using our services, attending an event, or just browsing our site, we want you to feel confident that your information is safe, respected, and never exploited.

We’re based in Ontario, Canada, and we follow all applicable privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA). We also design our practices to reflect our values: transparency, simplicity, and trust.

What We Collect (And What We Don’t)

We only collect minimal personal information, and only when it’s necessary. This may include:

• Your name and email address (for communication or receipts).

• Feedback or survey responses.

• Accessibility preferences (if you choose to share them).

We do not collect health information, and we do not store sensitive personal data like banking details or credit card numbers.

Payments & Billing

All payments are currently processed via e-transfer, which means:

• We don’t collect or store financial credentials.

• We may ask for your name, email, and transfer details to confirm payment and issue receipts.

• Billing info is used only for processing payments and meeting legal or tax obligations.

If we ever expand to other payment methods, we’ll update this policy and ensure those systems meet strict privacy and security standards.

How We Keep Your Info Safe

We use secure systems and privacy-aware practices to protect your data:

• Two-factor authentication (2FA) is used for account access and sensitive interactions.

• Data is stored securely and access is limited to authorized team members.

• We regularly review and update our privacy protocols.

We do not sell, share, or trade your information. Ever.

Cookies

Our website may use cookies to help improve your experience and understand how people use our site. These cookies don’t collect personal information and aren’t used for advertising or tracking across other websites.

You can manage or disable cookies anytime through your browser settings.

Your Rights

You have the right to:

• Know what information we hold about you.

• Access, update, or correct your data.

• Withdraw consent or request deletion (where applicable).

Just email us at connect@theabilitycompany.com and we’ll take care of it.

Updates to This Policy

We may update this policy as our services evolve. If we make significant changes, we’ll post them here and notify you if you’ve shared your contact info.

At The Ability Company, we’re not just building a business—we’re building a movement rooted in dignity, inclusion, and accessibility. As co-founders, we hold ourselves to the highest standards and invite everyone we work with to do the same.

This Code of Conduct applies to both of us as owners, and to anyone who joins us—whether as a collaborator, contractor, volunteer, or community participant. It’s a living reflection of our values and the kind of culture we’re committed to creating.

Our Core Commitments

We live by these principles in everything we do:

• Dignity: Every person deserves respect, regardless of background, identity, or ability.

• Inclusion: We welcome diverse voices and make space for everyone to participate fully.

• Accessibility: We prioritize access in our communication, environments, and technology.

• Collaboration: We work with empathy, openness, and shared purpose.

• Accountability: We take responsibility for our actions and hold ourselves to high standards.

What We Expect—from Ourselves and Others

Whether you’re working with us or alongside us, we ask that you:

• Communicate clearly, respectfully, and without judgment.

• Honor accessibility needs and accommodations without hesitation.

• Respect personal boundaries and lived experiences.

• Use inclusive language and avoid assumptions.

• Follow through on commitments and responsibilities.

• Ask for help when needed, and offer it when possible.

What We Don’t Tolerate

We do not accept:

• Harassment, bullying, or discrimination of any kind.

• Dismissive or ableist language or behavior.

• Sharing confidential information without consent.

• Disruptive, dishonest, or harmful conduct.

• Ignoring accessibility protocols or accommodations.

Reporting & Accountability

If you experience or witness behavior that goes against this Code, we want to hear about it. You can reach out directly to either of us, and we’ll handle it with care and confidentiality.

Depending on the situation, we may take actions such as:

• A conversation or reminder.

• Temporary suspension from participation.

• Ending a working relationship.

We believe in restorative approaches when possible, but we also prioritize safety, trust, and integrity.

Our Commitment

As co-founders, we lead by example. This Code of Conduct isn’t just a document—it’s a promise to ourselves, to each other, and to everyone who joins us. Together, we’re creating spaces where people feel respected, valued, and empowered.

At The Ability Company, diversity, equity, and inclusion aren’t just ideals—they’re the foundation of everything we do. As co-founders, we’re committed to creating spaces where everyone feels respected, valued, and empowered to participate fully.

This policy reflects our ongoing commitment to building a culture that welcomes difference, removes barriers, and ensures fairness across all aspects of our work.

Our Commitment

We actively work to:

• Welcome people of all backgrounds, identities, and lived experiences.

• Ensure equitable access to opportunities, resources, and support.

• Create inclusive environments—physically, digitally, and socially.

• Challenge bias and discrimination wherever we encounter it.

We believe that inclusion is not a checkbox—it’s a daily practice.

What This Means in Practice

• We design programs, services, and communications with accessibility and inclusion in mind.

• We listen to feedback and adapt based on real experiences.

• We seek out diverse voices in decision-making, partnerships, and storytelling.

• We offer accommodations proactively and respectfully.

• We treat everyone—clients, collaborators, and community members—with dignity and care.

Accountability

As co-founders, we hold ourselves accountable to these principles. We also invite anyone who works with us to uphold them. If concerns arise, we’re committed to listening, learning, and taking action.

A Living Policy

This DEI Policy is a living document. As we grow, we’ll continue to revisit and refine it to reflect new insights, challenges, and opportunities. Inclusion is a journey—and we’re here for it.

Honouring All Cultures, Rooted in Respect

At The Ability Company, we believe that culture is not just heritage—it’s identity, story, and connection. As an Indigenous-owned business, we honour our own teachings while also embracing the rich diversity of cultures that shape our communities.

This policy affirms our commitment to cultural respect, safety, and inclusion across all our work.

Our Guiding Principles

We are guided by:

• Respect for all cultural identities, languages, and traditions

• Relationality—recognizing that culture lives in relationships, not just rituals

• Consent & Care when engaging with cultural knowledge, practices, or representatives

• Curiosity & Humility—we ask, we listen, we learn

We acknowledge that cultural protocols vary across communities, and we commit to honouring them with integrity.

Indigenous Protocols

As an Indigenous-owned organization, we:

• Engage Elders, Knowledge Keepers, and Cultural Advisors with proper protocol.

• Offer tobacco, gifts, or honoraria when requesting teachings or ceremony.

• Make space for land-based learning, storytelling, and traditional knowledge.

• Respect diversity across Nations, families, and teachings—never assuming uniformity.

Multicultural Protocols

We also honour cultural practices from all backgrounds, including:

• Language and naming conventions—we ask how people want to be addressed.

• Religious and spiritual observances—we accommodate prayer, fasting, and sacred days.

• Dress and symbols—we respect cultural attire and expressions of identity.

• Food customs—we consider dietary needs tied to culture or faith.

• Communication styles—we adapt to different norms around eye contact, tone, and formality.

We seek guidance from community members when engaging with cultural practices outside our own.

What This Looks Like

• Asking “Is there a protocol we should follow?” before events or collaborations.

• Creating culturally safe spaces where people feel seen, heard, and respected.

• Avoiding tokenism or appropriation—culture is not a costume or a trend.

• Being open to correction and committed to growth.

A Living Practice

Culture is dynamic. So is this policy. We will continue to learn, adapt, and evolve based on feedback from the communities we serve.

Our Pledge

• We honour culture as a living force.

• We walk with respect.

• We listen with humility.

• We act with care.

Rooted in Indigenous Teachings

As an Indigenous-owned business, our approach to sustainability is guided by traditional knowledge, teachings, and a deep respect for the land. We honour the wisdom of our ancestors and recognize our responsibility to future generations.

Our Guiding Principles

We follow the teachings of:

• Respect for all living beings and the land we walk on.

• Reciprocity—giving back as much as we take.

• Responsibility—acting with care, intention, and accountability.

• Relationality—understanding that everything is. connected: people, land, water, spirit.

These values are reflected in the Medicine Wheel, which reminds us to live in balance—spiritually, emotionally, physically, and mentally.

What This Looks Like

• We prioritize low-impact practices that honour the land and reduce harm.

• We strive to work with ethical and Indigenous-owned suppliers whenever possible.

• We’re transparent about our limitations and make choices that balance sustainability with affordability.

• We design inclusive, accessible programs that reflect holistic well-being.

• We use storytelling (Acimowin) to share knowledge and inspire climate action.

• We support land-based learning and community-led sustainability efforts.

We’re not perfect—but we’re committed. Every step we take is guided by our values, even when resources are limited.

A Living Practice

Sustainability is not a checklist—it’s a way of life. We commit to ongoing learning, listening, and adapting. We welcome feedback from Elders, Knowledge Keepers, and community members to help us grow in good ways.

Our Pledge

• We walk gently.

• We act with intention.

• We honour the land, the people, and the stories that shape us.

We’re proud to offer made-to-order products through a trusted print-on-demand partner. Because each item is created just for you, we’ve designed a policy that’s fair and transparent.

Final Sale

All purchases are Final Sale. This means:

• We do not offer refunds, returns, or exchanges for buyer’s remorse, incorrect sizing, or change of mind.

• Each item is custom-printed and cannot be resold.

We encourage you to double-check sizing, colors, and product details before placing your order.

Damaged or Incorrect Items

If your order arrives damaged, misprinted, or incorrect:

• Contact us at connect@theabilitycompany.com within 7 days of delivery.

• Include your order number and clear photos of the issue.

• We’ll work with our print partner to try to replace the item.

We do not offer refunds for digital products or custom designs once delivered.

Our Commitment

We’re a small, Indigenous-owned business that values every customer. While we can’t offer traditional returns, we’re committed to making things right when mistakes happen. If you have questions or concerns, reach out—we’re here to help.

Effective August 2025

Welcome to The Ability Company website. By accessing or using our site, you agree to these Terms of Use. If you don’t agree, please don’t use the site—we won’t take it personally.

1. Acceptance of Terms

By using our website, downloading content, or signing up for a membership, you agree to follow these terms. We may update them from time to time, and we’ll do our best to let you know when we do. Continued use means you’re cool with the changes.

2. Memberships

We offer memberships that unlock exclusive content, resources, and community features. To join:

• You must be at least 18 years old (or have guardian consent).

• You’re responsible for keeping your login info safe.

• We reserve the right to suspend or cancel accounts that violate these terms or disrupt the community.

Membership Agreement

If you choose to become a member, your participation will also be governed by our Membership Agreement, which outlines the benefits, responsibilities, and terms specific to membership. By signing up, you agree to both this Agreement and these Terms of Use.

3. Downloads & Digital Products

When you download content from our site:

• You’re granted a limited, non-transferable license for personal use only.

• You may not copy, resell, modify, or distribute our content without written permission.

• All sales are final unless otherwise stated.

4. Intellectual Property

All content on this site—including text, graphics, downloads, and branding—is owned by The Ability Company or our partners. Please don’t use it without permission. Sharing is caring, but copying is not.

5. User Conduct

We expect users to be respectful and lawful. You agree not to:

• Post or share anything harmful, offensive, or illegal.

• Misuse our content or services.

• Share your login credentials or impersonate others.

6. Disclaimers & Limitation of Liability

We do our best to provide helpful, accurate information—but it’s offered “as is.” We’re not liable for any decisions, losses, or damages resulting from use of our site or content. For more details, see our Website Disclaimer.

7. External Links

We may link to other websites. We’re not responsible for their content, policies, or practices. Click wisely.

8. Governing Law

These terms are governed by the laws of Ontario, Canada. Any disputes will be handled in local courts.

Our Disclaimer can be found here.